NotePlan saves all your notes inside your iCloud Drive (disable it on your Mac or iOS device, if you don't want to use it) and doesn't send anything back to our servers unless you initiate it yourself (such as writing an email, sending a bug report, tweet, etc.). Your Calendar and Reminders data is only displayed inside the app and not stored or sent to our servers by NotePlan (they are stored by your operating system locally or in your iCloud).
The website uses "Google Analytics" for collecting website statistics (anonymous by shortening the IP address with opt-out support).
We use "Mailchimp" for newsletter and marketing emails (you can unsubscribe at any time). Through "Mailchimp" we track emails, including who opens the emails and who clicks on which link (disable loading external images in your email client and don't click on the link, if you don't want it to be tracked or don't sign-up).
If you download the Mac trial, we use "HockeyApp" and collect anonymous download statistics as well as crash reports which may contain your email address (optional) if you choose to send it (don't send it or don't enter your email address if you don't want to share it).
We use "Paddle" as payment service, so you can purchase NotePlan directly from the website. Paddle collects personal data necessary for the transaction.
When you activate NotePlan using a license key we store your email address, the key, and a unique hardware id to make licensing possible and to provide support (purchase through the Mac AppStore, if you don't want to share this data).
In long: Your privacy is very important to us. NotePlan is committed to respecting the privacy of its users and the visitors of this website. We reserve the right to change this policy, which we’ll do through online posting. We are very careful with what we do with your information.
How we use the information we collect
We may use the information we collect from our Application and website to: (i) provide, maintain, protect and improve the Service, (ii) provide to you and communicate with you about your use of the Application or requests, (iii) protect our or third party interests and (iv) perform any function we describe when you provide the information.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our Service and for any other lawful purpose that we choose.
Protecting your information
We take the security of your personal information very seriously and have implemented policies and procedures, including technical measures, that are designed to help safeguard it. While we strive to use best practices to protect your personal information, the Internet and computer technology are not 100% secure and we cannot absolutely ensure the security of any personal information that you provide to us.
Your personal data like notes are saved inside your personal iCloud Drive and not shared with our servers, nor sent to any third-party service by us. Calendar and Reminder events from your "iCalendar" or Reminders app are only displayed or created inside NotePlan. The information is not sent outside of the app. The data is, however, saved on Apple's servers being an Apple technology, which might be in the U.S. If you don't want your data to be saved on Apple's server, disable iCloud (synchronization won't work). Read here more about how Apple is handling your data: https://support.apple.com/HT202303.
Use Of Mailchimp
Use Of YouTube
For integration and presentation of video content, our website uses plugins from YouTube. Provider of the video portal is the YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit a page with an integrated YouTube plug-in, it will connect to YouTube's servers. YouTube will find out which of our sites you've visited.
YouTube may associate your browsing behavior directly with your personal profile should you be logged into your YouTube account. By logging out beforehand you have the option to prevent this.
The use of YouTube is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
Use Of Google Analytics
The following data is being tracked and saved:
- operating system,
- Referrer-URL (the previously visited website),
- Hostname of your computer (IP-Address, anonymized),
- Time of the website visit.
Use Of Facebook Pixel, Custom Audience and Remarketing
Use Of Paddle
More information is collected, if you purchase NotePlan through the website and enter your personal data in the necessary fields. If you don't want to share your information with Paddle, you can alternatively purchase the app through Apple's Mac AppStore. Paddle is not integrated into the app, only into the website. If you purchase NotePlan through the website data is collected for order fulfillment, order, and product support but exclude marketing (you won't receive marketing emails to the email address you share with Paddle, you need to sign up for the newsletter to receive them). Data like your email address, country (for VAT purposes), billing data, etc. will be collected for the mentioned reasons. The use is based on the Art. 6 para. 1 sentence 1 lit. f. GDPR.
Use Of HockeyApp
HockeyApp is an analytics and crash report service provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA). Crash reports of the application 'NotePlan' are collected and sent to HockeyApp. A report will be only sent, when the application crashes and after you have actively confirmed to share the report in a window which opens after the crash occurs. These reports contain the following information:
User metrics and feedback information are not collected, we have disabled this feature. We use the data above to improve NotePlan and find bugs. We may use your name and email address to contact you for questions or if we have a solution for the reported problem. We will not send you marketing or any other unsolicited email. We will also not share it with anyone.
If you download or update the NotePlan App from the website (trial version for macOS), which is hosted by HockeyApp, download information will be collected. The user agent means the type and version of your browser and operating system will be documented. No personal data is collected. We use this to determine how often a specific version is being downloaded and if it is downloaded directly from the website or updated.
- Bundle identifier, bundle version, and short bundle version string of the app.
- Device type, CPU architecture, and version of the operating system.
- Timestamp when the crash happened.
- A generated UUID to prevent duplicate crash reports.
- If an exception was thrown, the plain-text class name and message value of the exception.
- Low-level crash data like instruction pointer, method or function names, signal data, pointer registers, and information about the loaded binary images.
- Your name and email address. This is optional and you need to enter it into the crash report window (or remove it if you do not wish to send it).
- Comments you leave us in the crash report (optional).
Use Of NotePlan App
If you purchase and activate NotePlan through the website (https://noteplan.co), your email address (which you supply into the form), activation key and unique ID of your hardware will be stored on our servers operated by "GoDaddy.com LLC". The place of processing might be the U.S. This data is needed for licensing and support. We will not share the data, nor will we send you unsolicited e-mails using this information. You can request anytime the deletion or correction of your data. The use is based on the Art. 6 para. 1 sentence 1 lit. f. GDPR. If you don't want to share this information you can purchase NotePlan through the Mac AppStore.
Updating and deleting your personal information
At any time you have the right to inquire about your personal data we store, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For further information on personal data you, can contact us at any time at the address given at the bottom of this page.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain the Application and website in a manner that protects information from accidental or malicious destruction.