Search for Help
How to fix iCloud Syncing Problems
NotePlan saves notes as plain text files in your iCloud Drive folder. Through iCloud Drive all your files are being synced across your devices automatically. If syncing is not working, following tricks help to get it working again:
1. Is iCloud enabled?
First of all, you need to be signed in into iCloud with your Apple ID and iCloud + iCloud Drive has to be enabled. Click on the Apple icon top left on your desktop menubar, then
System Preferences… and select
iCloud. Check here if you are signed in (you should see your name and email address) and if iCloud Drive is enabled:
Also, check under “Options…”, if NotePlan is not disabled from iCloud Drive.
On iOS (iPhone and iPad) you also need to be logged in into iCloud (with the same Apple ID as on the other devices), iCloud and iCloud Drive have to be enabled and the "NotePlan" option in the iCloud Drive list of apps has to be checked:
2. Is Syncing Allowed on Cellular?
Make sure that "System Services" is enabled under Settings > Mobile Data. Since NotePlan relies on iCloud Drive, this needs to be able to sync when you are not on Wi-Fi. Depending on your iOS version this preference might be also in Settings > Cellular Data > iCloud Drive.
3. iCloud Storage Limit
Check if you haven't exceeded your storage limit. NotePlan doesn't need much space, but it can't sync if you hit the limit.
4. Restart Your Devices
To make sure the iCloud services are running in the background, restart your devices.
5. Make Sure You Have Internet
You need to be on Wi-Fi or have a fast cellular connection. Also make sure your device is charged, otherwise syncing may be slowed down to preserve energy.
6. Be Patient
The iCloud Drive syncing takes some time to initiate in the background, if you are using it the first time. If you have never synced with NotePlan before, it could take a day to start. Just waiting often solves the problem. You can also try switching on/off the flight mode to kickoff the sync.
7. Open The Files App
Sometimes the files are found, but not downloaded. Normally NotePlan requests to download your notes. You can do this also manually by opening the Files app and navigating to the NotePlan folder inside your iCloud Drive. Then tap on one of the notes which has a cloud icon. It should download and open it. Then you can go back to NotePlan.
8. iCloud Drive is Hanging
If you are signed in into iCloud and everything is enabled, but syncing is still hanging or extremely slow, here is what you can do: The simplest way to fix this is to sign out and back in into iCloud. On Mac, you will see a small cloud icon in the iCloud Drive folder when a file is changed and is being synced. Normally this takes only seconds. If the cloud icon does not disappear, your iCloud is hanging. Sign out and back in through the iCloud Preferences:
On iOS, you can disable and enable iCloud Drive as well. This will delete the local iCloud Drive files and re-download them. So better do this with a stable Wi-Fi connection.
9. Events Or Reminders Are Not Updating
Sometimes the todos inside the notes are updated, but calendar events or reminders are not.
In order to fix this, try to (re)open Apple's default Calendar app and see, if the events are updated there properly when changed on another device. You can do the same with the Reminders app. Sometimes just opening the default app will make it start syncing.
If this looks ok the next step is to check if NotePlan has permissions to access the calendar and reminder events. You can do this on a Mac inside the "Security & Privacy" preferences (search for this in spotlight). Once you open the security preferences you can select "Calendars" and "Reminders" on the left and see if "NotePlan" is checked.
10. You need the Mac AppStore version
If iCloud Drive (todo sync) doesn't work with the trial version or the website version in general you might need to purchase the Mac AppStore version to get the iCloud Drive sync working. If you purchased already through the website contact us firstname.lastname@example.org to get a refund so you can get the Mac AppStore version.
11. iCloud Is Down
This happens rather rarely, but sometimes the iCloud servers are down. You can check this here: Check Apple System Status. In this case, you can only wait until Apple fixes the server issues. If you change the same note from two different devices in this time, NotePlan will notify you of a conflict the next time you open the note and after the sync was successful. You can then choose which version to keep.